Terms of Service

• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must provide accurate information when creating your account and keep it up to date.
• You are responsible for notifying us promptly if you suspect unauthorized access to your account.
• One account may not be shared across multiple unrelated individuals or organizations without our consent.

• Upload, submit, or paste content you do not own or are not authorized to use or analyze.
• Use the Service to violate any applicable law, or the terms of service of any third-party platform (including any social media platform whose content you paste or connect).
• Attempt to scrape, reverse engineer, or extract data from the Service beyond your own account's content, or interfere with the Service's normal operation.
• Use the Service to generate content that is unlawful, infringing, defamatory, or that impersonates another person or entity.
• Share your account access with unauthorized third parties, or resell or white-label the Service without our written consent.
• Use automated means (bots, scripts) to access the Service outside of any API we officially provide.

If we add social media account connections

If the Service later offers the ability to connect third-party social media accounts through official platform APIs, the following rules will apply: you may only connect accounts you own or are authorized to manage; the Service will only access data made available through each platform's official API; you may disconnect a connected account at any time, and separately revoke access directly from that platform's own settings; connected access may not be used to scrape competitor or third-party content, or to automate likes, comments, follows, shares, or other engagement or posting activity; and the Service will be used in accordance with each platform's applicable developer policies and terms.

Your content

You retain all ownership rights in the content you upload or submit to the Service ("Your Content") and in the AI-generated outputs produced from Your Content — including analysis, scores, recommendations, briefs, strategy plans, content ideas, and captions ("Outputs").

You grant SocialPro a limited, non-exclusive, worldwide license to host, store, process, and display Your Content and the Outputs solely as necessary to provide and improve the Service to you. This license ends when you delete the relevant content or your account, except as described in our Privacy Policy regarding data retention and anonymized/aggregated data.

You represent that you own, or are authorized to submit, Your Content, and that it does not infringe any third party's rights.

Our platform

SocialPro owns all rights in the Service itself — its software, design, prompts, branding, and underlying technology — excluding Your Content and the Outputs. Nothing in these Terms transfers any ownership of the Service to you.

AI outputs are advisory, not guaranteed

Analysis, scores, retention predictions, performance predictions, and recommendations generated by the Service are AI-generated estimates intended to help inform your content strategy. They are not guarantees of actual performance, and SocialPro is not responsible for business or content decisions made in reliance on them.

• You may stop using the Service at any time, and may request deletion of your account as described in our Privacy Policy.
• We may suspend or terminate your access to the Service if you violate these Terms, if we reasonably believe your use of the Service poses a security or legal risk, or if required by law.
• We will provide notice of suspension or termination where reasonably practicable, except where immediate action is necessary to protect the Service or other users.
• Upon termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and dispute resolution) will survive.

Agreement to arbitrate

You and SocialPro agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

Class action waiver

You and SocialPro agree that any arbitration or claim will be conducted only on an individual basis and not as a class, collective, or representative action. The arbitrator may not consolidate more than one person's claims.

Right to opt out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to admin@socialpromanagement.com with your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor SocialPro will be required to arbitrate, and disputes will instead be resolved as described in Section 12 (Governing Law).

Arbitration details

Arbitration will be administered by a recognized arbitration provider (such as the American Arbitration Association) under its rules for consumer or commercial disputes, as applicable, and will take place in, or be conducted remotely with a venue in, Utah, unless you and SocialPro agree otherwise.

• These Terms, together with our Privacy Policy, constitute the entire agreement between you and SocialPro regarding the Service.
• If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
• Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.